Support and Learning

Before you contact support please check this section to answer common questions. For product use questions, check the Learning section below.

Our team is available around the clock to help you, all included with your subscription. We will follow up via email and call if needed.



If your file upload fails, first confirm the file is in the proper format.

Proper Format — Your file should only include one header row and data rows. There should only be one header row in your file. Column Headers should be in the following order; Invoice No.; Customer/Vendor; Invoice date; Due date; Invoice total. No column totals should be included in your invoice column.

Download and use the file template example found under the section Resources, Data Source Options, and Learn about data source options.

If your file is in Excel format, open Excel and save the file as a CSV formatted file.



  1. Go to My Forecasts and click on the +New. Complete all sections with the *, these are required fields.
  2. Check the box for “Retain manual entries from last forecast” to include manual entries from your last forecast.
  3. Upload payables file or expense details and enter a check total, or skip the file upload if you do not have expenses
  4. Upload receivables file or receipts details and enter a check total.
  5. Generate forecast.




CashPhlow is a weekly cash forecast tool that is much better than excel. Why?

  1. First, no mistakes. Excel can be a mousetrap for financial forecasting. One error in a formula and your forecast is wrong.
  2. Second, automation. CashPhlow takes your data and automatically organizes it into a weekly view.  From there you can add additional data by week.
  3. Third, flexibility. Change your assumptions on the fly, easily.  No worries about errors as you enter new data, delete items, and change dates.
Cash forecasting without the spreadsheet pain!


CashPhlow allows you to enter data that is not in your accounting system. What type of data? Future sales and/or future expenses. Examples for future sales include proposals that may close or work that will be billed to a customer at a later date. Future expenses that can also be added are all called “Manual Entries” in CashPhlow.

When you build a New Forecast, you have the option of checking the box to Retain manual entries from your last forecast. What does this mean?  All manual entries and associated data descriptions are kept and included in your new forecast.  For example, if you enter a future receipt from a new customer, AFG Corporation, this data will not be lost but will be included in your new forecast.



This input line is used to capture the use of a business line of credit, weekly. The purpose? So you can plan the use and need of your line of credit with the bank. Also, this input line can be used for businesses that use a credit card as their line of credit!  
Save Time and Save Cash

No matter your role in finance, managing your cash balance is a time-consuming but essential part of business. It doesn’t have to be. Sign up for Cashphlow’s free trial to see how you can get on top of your 12-week forecasting in minutes and take your business to the next level.